1) I cannot Login, complete my Registration, or I can Login but I cannot access the menus.
  2) I was given a Registration Key. I can see my company information, why can't I change it?
  3) Who is Diversity Information Resources?
  4) Who qualifies as a "Diverse Supplier" for inclusion in the database?
  5) Why should I register my company?
  6) How do I get certified?
  7) How do I register my company?
  8) What is the registration process?
  9) How much information do I need to provide when I register?
10) What is a Registration Key?
11) Is my listing free?
12) How do I attach/update my certificate?
13) What do I select if the Business Council I am certified with is not listed as an option?
14) Why are there no opportunities shown under Contract Listings? Or why does the Bid Center show "No Bids Found"?
15) What is the DIR Online Supplier Diversity Sourcing/Data Management Portal?
16) How safe is my order?
17) Who is SupplierGateway^TM?
18) Important Notes (Please Read)

I cannot Login, complete my Registration, or I can Login but I cannot access the menus.
If you have any technical troubles with completing your registration, or logging in, you may need to use a different browser or a newer version of your browser. Download the latest version from the author's site:

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Recomended:

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• Safari 1.x - or greater (Recommended for Macintosh users). Safari 2.0 with the current patches has not been tested and we are unsure of the issues experienced with this version).

Not Tested:

• Netscape Navigator 8.x (Windows/Macintosh alternative.)
• Firefox 1.5.x (Not tested, may not work well with this site)
• Camino 1.0.x (Not tested, may not work well with this site)
• Opera 9.x (Not tested, may not work well with this site)
  
   NOTE:
  AOL's proprietary browser has known issues. If you are using AOL, minimize the AOL browser and use either Internet Explorer, Netscape Navigator or Safari.
  
  If you have checked all of these things, and still have trouble, please contact SupplierGATEWAY support at (216) 592-2522.

I was given a Registration Key. I can see my company information, why can't I change it?
If you received a registration key with special instructions about updating your company information because you are already listed with us, you have to complete the first step of providing your contact information after which you will receive an email with your login ID and password, before you can make changes.

Who is Diversity Information Resources?
DIR is a not-for-profit company that has made "Connecting Buyers with Diverse Suppliers" its mission for over 35 years. You can read about our history here.

Who qualifies as a "Diverse Supplier" for inclusion in the database?
A business certified as being greater than 51% owned and operated by one or more of the following.
• Ethnic Minority-Owned (MBE)
   Black Americans,
   Hispanic Americans,
   Native Americans (American Indians, Eskimos, Aleuts, and Native Hawaiians),
   Asian-Pacific Americans (U.S. citizens whose origins are from Burma, Thailand, Malaysia, Indonesia, Singapore, Brunei, Japan, China, Taiwan, Laos, Cambodia, Kampuchea, Vietnam, Korea, the Philippines, Samoa, Guam, Macao, Hong Kong, Fiji, Tonga, Kiributi, Tuvalu, Nauru, U.S. Trust Territories of the Pacific, Northern Marianas, Republic of Palau & Marshall Islands), and
   Subcontinent Asian Americans (U.S. citizens whose origins are from India, Pakistan, Bangladesh, Sri Lanka, Bhutan, the Maldives Islands or Nepal).
• Women-Owned (WBE)
• Veteran-Owned (VET)
• Service-Disabled Veteran-Owned (DVBE)
• SBA HUBZone Certified

Why should I register my company ?
Because it gives you free exposure to Major Corporations who are seeking opportunities with M/WBE, Veteran, Service-Disabled Veteran owned and HUBZone certified Suppliers.

How do I get certified?
There are many regional and national agencies that certify businesses as being minority, woman, veteran, or Service-Disabled Veteran-owned. We have provided information and links to some of them here.

How do I register my company?
From DIR's home page, click on Diverse Supplier Free Registration. You will be taken offsite to another secure screen where you can begin entering information about your company.

What is the registration process?
The registration is a two-step process. When you first register, you will be asked basic information about your company's ownership, contact information, whether the business is minority and/or woman-owned, and certification. Based on the information provided, you will be emailed a login ID and password. With this ID and password, you can login from our home page and complete your profile, and keep it up to date if any changes occur in the future.

How much information do I need to provide when I register?
It is important that your information is complete. If a purchasing agent for a Major Corporation searches on a field where you haven't provided information, you will not show up in their search. For instance, if they search for a type of business based on NAICS, and your listing does not include a NAICS, you will not be found.

What is a Registration Key?
With your registration key, multiple users in your company can access the portal. Each potential user uses the key to create an individual account, which will then need approval from your company's account administrator. After approval, they will receive their own login ID and password.

Is my listing free?
Yes.

How do I attach/update my certificate?
To update, add or delete M/WBE and HUBZone certifications you will need to access your Organizational Profile. This function be can found once you log in, by clicking on the "My Account" module or the "Company Admin" module (dependent on your access permission). Once you access the "Update Organizational Profile Function" click on the "Certifications." From there, you can add, delete or update diversity certifications.

Please DO NOT attach resumes, company brochures, product info, etc., or non-supplier diversity (minority/women/veteran/Service-Disabled veteran owned/HUBZone certified business) certifications. They will be deleted.

If you have technical problems with attaching or updating your certifications, please contact SupplierGATEWAY support at (216) 592-2522.

What do I select if the Business Council I am certified with is not listed as an option?
All Regional/State branches of the NMSDC (National Minority Supplier Development Council) are included under the NMSDC Regional Council. If your business is certified by one of the regional offices of the NMSDC, select the NMSDC Regional Council certification type for your profile. Do not select State certification for State branches of the NMSDC.

Why are there no opportunities shown under Contract Listings? Or why does the Bid Center show "No Bids Found"?
DIR encourages buyers to post opportunities in the system, but because the search features on the site are so comprehensive, corporations typically just search for companies that provide the products or services they are looking for and then contact them directly. The only time you are likely to see an opportunity is if the buyers are looking for a unique product or service.

If you have any questions regarding the Bid Center, please contact SupplierGATEWAY support at (216) 592-2522.

What is the National Minority and Women-Owned Business Directory?
The National Minority and Women-Owned Directory lists certified minority and women-owned businesses for use by purchasing agents in major-corporations that would like to purchase products or services from minority or women-owned businesses. In print format, this annually-updated directory is marketed towards libraries, bookstores, and companies looking to do business with minority and women-owned businesses.

How safe is my order?

When you order, there is a secure connection between your browser and our website server, represented by the padlock icon on the bottom of your browser screen. The payment information is then encrypted on our server, and forwarded to our offices for processing. At no time is your credit card information left floating freely about the internet.

Who is Supplier Gateway?
In April 2002, Diversity Information Resources, Inc., partnered with SupplierGateway^TM, an MBE information technology company, to provide the online database to major corporations. SupplierGateway^TM hosts the database on their site.

If you experience any technical difficulties with the website when your address bar begins with https://app.suppliergateway.com/ , please contact SupplierGATEWAY support at (216) 592-2522.

Important Notes

• Please DO NOT mail us your resumes, company brochures, product info, product samples, line cards, etc, or non-supplier diversity (e.g., minority/women/veteran/service disabled veteran owned/HUBZone certified business) certifications. We do not arrange contracts or make decisions on behalf of major corporations, nor do we validate non-supplier diversity certifications.
  You should send these non-diverstiy items to the particular corporations with whom you are interested in working, or fax to SupplierGateway at (310) 522-9923.


• If you do not provide proof of current diversity certification, your company may not be validated by DIR, and your information may not be accessible by the Corporations that use our service.

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If you have a question that is not answered in this list, please feel free to contact us.